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We sat down once again with Joe Britto, a psychological coach, published author, founder of Innate Leaders, and Outback\u2019s interactive management consulting expert, to learn more about his\u00a0custom business solution Unique Challenges Consulting<\/a>.<\/p>\n You can listen to the full episode below, or continue reading to learn more.<\/p>\n <\/p>\n During the interview, Joe took us through:<\/p>\n “Unique Challenges Consulting is fun and enjoyable for us, and it creates something real and tangible within a business,” says Joe.<\/p>\n\n\n So, what are the six attributes of management consulting? According to Joe, \u201cThere\u2019s this thing called leadership mindset that we feel is comprised of six attributes, possibly more, but these are the six that we think are worth focusing on.\u201d They are:<\/p>\n\n\n\n “We don\u2019t normally work with all six attributes when we go in and consult,” says Joe. Instead, most groups will focus on shifting their mindset through the lens of a few relevant attributes. For Unique Challenges Consulting, however, Joe says, “We tend to use them all.”<\/p>\n\n\n\n Find more information on each attribute below.<\/p>\n\n\n \u201cMindfulness is really about having the ability to be present in a moment to see what is going on under the surface of a situation,\u201d says Joe. He continues, \u201cTo not react to a situation but to wait, to see, to understand the dimensions of the challenge, and then to make a decision based on that.\u201d<\/p>\n\n\n\n Specifically for Unique Challenges Consulting, mindfulness helps groups notice that they are purposefully approaching an issue differently, even though they may prefer an easier, faster solution that they’ve used in the past. \u201cGenuine curiosity is asking sometimes very obvious, very simple, but also very profound questions about why we do things the way we do,\u201d explains Joe. He suggests that the difference between curiosity and genuine curiosity is asking questions in the spirit of wanting to know, without having a predetermined end goal in mind.<\/p>\n\n\n\n With this solution, Joe encourages groups to ask themselves, \u201cWhy is this challenge present now? Why hasn\u2019t it been present before?\u201d And to be truly interested in the answer. \u201cFlexibility of mind has this kind of quality. It\u2019s the only attribute that actually runs in a process. So, it\u2019s a three-step process, you might say,\u201d describes Joe. The first step is recognizing that you could be wrong. The second part is to understand that there are multiple valid solutions to any problem. And then the third step is to creatively combine these solutions into a revolutionary idea.<\/p>\n\n\n\n In order to move away from repeating what teams have always done, flexibility of mind can help groups be open to new concepts and piece together bigger, more revolutionary ways of thinking. \u201cResilience is really all about keeping keeping on,\u201d suggests Joe. He explains that when it\u2019s really difficult to get something done, resilience is the guiding light that allows us to live through it, keep our eyes on the prize, and get back up after we\u2019ve been knocked down.<\/p>\n\n\n\n New ways of approaching a business issue can sometimes seem like an insurmountable change. Resilience can help groups stick with it and push through the challenge.<\/p>\n\n\n \u201cCreating leaders is about creating leaders of others, but I just call it creating leaders,\u201d says Joe. He explains that this attribute focuses on how to grow leaders and help people think for themselves in order to create a leadership pipeline within a business.<\/p>\n\n\n\n With Unique Challenges Consulting, all levels of the business should feel empowered to assist in overcoming the issue. Leadership should grow in people as an organization implements a solution.<\/p>\n\n\n Joe explains that enterprise thinking is about doing what makes the most sense for the business because you understand that by doing so, you\u2019re also benefitting yourself. \u201cWhen it works at its best,\u201d says Joe, \u201cwe are working together to do what is best for our business areas and what is best for the enterprise as a whole.”<\/p>\n\n\n\n When tackling a unique challenge, it’s imperative that teams create revolutionary ways of doing things that are in service of the entire business. Otherwise, it’s unlikely that they will work. Unique Challenges Consulting is a custom business solution that helps companies, from top to bottom, take risks, ask interesting questions, and approach things differently. Joe shares, “It\u2019s quite a rewarding one, and it is really about helping businesses completely push the boundaries of what is possible for them.”<\/p>\n\n\n\n Joe says that it’s rare for teams to call him up and ask for help with a unique business challenge. Instead, companies will typically spend a fair bit of money, energy, and effort on unsuccessfully resolving an issue before realizing that it’s different from anything they’ve ever encountered before.<\/p>\n\n\n\n “So, what we do much more often with Unique Challenges Consulting, is we help teams or businesses look at every challenge that is coming at them as if it was unique,” explains Joe. “We call this Unique Challenges Consulting, but you could just as easily call it Creating a Culture of Innovation.”<\/p>\n\n\n\n Joe continues, “We\u2019re helping teams to get to this place where they look at challenges with a sense of genuine curiosity, to go, ‘Okay, what can we do with this one now? What can we do differently here?'”<\/p>\n\n\n “This one actually could be a broad range,” says Joe. “We\u2019ve done work for businesses where we have started at the top, then we\u2019ve cascaded that down to middle managers, and then helped them to cascade that down to their frontlines.”<\/p>\n\n\n\n Unlike a traditional management consultation, Unique Challenges Consulting offers leadership teams a shift in mindset using the six attributes. This new way of thinking enables groups to adopt a success-oriented outlook, helping them approach every challenge with a fresh perspective.<\/p>\n\n\n\n Working with Joe and his team means that your group will receive a custom business solution for wherever you are in addressing your challenge. “We always work with a business based on where they\u2019re at, and we design something specifically for them,” says Joe.<\/p>\n\n\n\n But not only is Unique Challenges Consulting different from your typical business consultation \u2013 <\/em>it’s also quite distinct from Joe’s other solutions. As mentioned above, this is the only mindset and management consultation of Joe’s that touches on each of the six attributes, making Unique Challenges Consulting one-of-a-kind in itself.<\/p>\n\n\n\n “It is different,” Joe says, “and I suppose the reason we call it Unique Challenges Consulting.”<\/p>\n\n\n\n Custom business solutions with Innate Leaders is all about expanding management team’s mindsets and implementing new behaviors that result in innovative and sustainable results. Employing the six attributes, Unique Challenges Consulting is different from your \u201ctraditional\u201d consultation in that it supports a shift in how groups think about their organization’s challenges, rather than offering a quick fix. It\u2019s ideal for all levels of management who need support in fundamentally altering how they operate as leaders.<\/p>\n\n\n\n Has your team ever participated in management consulting or coaching? Share your experience in the comments below.<\/p>\n\n\n\n For more information about how our leadership coaching and management consulting solutions can benefit your group, reach out to our Employee Engagement Consultants. <\/p>\n\n\n\n\n\n <\/p>\n\n\n\n Kara Sy:<\/strong> Hi everyone and welcome to Outback Talks: The Employee Engagement Podcast. This podcast is produced by Outback Team Building & Training, a leading team building, training, and consulting provider for organizations across North America. I\u2019m your host, Kara Sy, and on today\u2019s show I\u2019m joined again by a special guest, Joe Britto, a mindset and management consultant over at Innate Leaders. Joe also is our lead coach and consultant at Outback and he sat down with me once again to discuss another exciting solution he has \u2013 Unique Challenges Consulting.<\/em><\/p>\n KS:<\/strong> Alright, welcome back to Outback Talks, Joe.<\/em><\/p>\n Joe Britto:<\/strong> Thank you!<\/em><\/p>\n KS:<\/strong> We\u2019re so happy to have you back again today.<\/em><\/p>\n JB:<\/strong> I know \u2013 people are getting bored of me, I\u2019m sure.<\/em><\/p>\n KS:<\/strong> No, no, no. We\u2019re thrilled to have you back. So, today we\u2019re talking about your solution \u2013 Unique Challenges Consulting.<\/em><\/p>\n JB:<\/strong> Yeah.<\/em><\/p>\n KS:<\/strong> So, would you like to take us through it?<\/em><\/p>\n JB:<\/strong> Well, so here\u2019s the thing \u2013 is that, unique business challenges, like, I know all businesses have unique challenges, that\u2019s not necessarily what I\u2019m thinking about right now. What I\u2019m thinking about is the challenges that we face in a business that are unlike any challenge that we\u2019ve ever faced in a business, right? So just to be clear, every business is unique in the challenges that they face.<\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> But that doesn\u2019t mean that the challenge they face is unique to them.<\/em><\/p>\n KS:<\/strong> Okay.<\/em><\/p>\n JB:<\/strong> Does that make sense?<\/em><\/p>\n KS:<\/strong> Yes.<\/em><\/p>\n JB:<\/strong> So, you know \u2013 like, Outback, for example, will have unique challenges that some other company doesn\u2019t have\u2026<\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> But these are challenges that Outback faces on a fairly daily basis, or weekly basis, or monthly basis or whatever it is, and like we kind of know how to handle those, right?<\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> So, the unique challenges that I\u2019m talking about are ones that a business has never faced before, never come across before, and what do you do with this now? <\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> So, the way that mindset work fits in to this is that, when we have a challenge that we have never faced in the business before, do we think that the way that we have always thought about our business is going to be the mindset that we need to deal with this unique challenge? So, it\u2019s really that kind of simple. <\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> Because, obviously, my answer to that would be, \u201cNo.\u201d My answer would be, in order to address a unique challenge, we need a different way of thinking too.<\/em><\/p>\n KS:<\/strong> Right. <\/em><\/p>\n JB:<\/strong> And that is kind of, you know, the nerve you might say, in unique business challenge consulting. And if that was the case, then what we tend to do is we tend to go into a business, we work with all six attributes \u2013 we don\u2019t normally work with all six attributes when we go in and consult. We always normally look at the six and we go, \u201cOkay, so which ones would be most useful in this circumstance?\u201d And we talk to the business and we get a sense from our client about, okay which ones do we need to focus on. With unique business challenges, we tend to use all of them.<\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> And not as a deep dive on every single one, but kind of as a, like an amuse-bouche or something like that. So, we\u2019re kind of playing around with these concepts in order to then start to settle on, okay what would be a different way of thinking about our business in light of this challenge. So, sometimes with unique business challenges, it means that there are some systemic challenges in our business because, sometimes with unique business challenges, we need to make systemic changes in our business in order to address this challenge. And that\u2019s just for the reason that we\u2019ve never come across this before. So, as a business, we\u2019ve never prepared, we\u2019ve never planned, we\u2019ve never done anything for this kind of challenge before. So, if I have, kind of like, a cornucopia you might say, of mindset to draw on, that\u2019s why we\u2019re working on all six. It gives us the opportunity to go, okay, let me draw on this in order to make some systemic changes to my business.<\/em><\/p>\n KS:<\/strong> Yeah, and the six attributes that you mentioned, that\u2019s mindfulness, genuine curiosity, flexibility of mind, resilience, creating leaders, and enterprise thinking. And for those of you who missed Joe talking about these in our previous episode on Leadership Team Cohesion Consulting, I highly recommend you go back and take a listen. He goes through them all in great depth and detail. So, if you\u2019d like to learn more about them, please go ahead and listen to that podcast episode. But for this one, you\u2019re saying that Unique Challenges Consulting actually draws on all of them, which is unlike the previous solutions we discussed. They were kind of pulling from, you know two or three, maybe four. And you have mentioned that they all do interlink \u2013 they are all very woven within each other. So, that kind of makes sense to pull out the ones that are strongest with each solution but, it\u2019s really interesting that they would all six be here and top of mind for this solution.<\/em><\/p>\n JB:<\/strong> Yes, it really is, because I think if we\u2019re dealing with something unique, we probably want to re-evaluate all the ways for thinking. So, that\u2019s why mindfulness, you know, becomes relevant, because we have a presence of mind for, okay, there will be an immediate reaction, really. Which is, here\u2019s a challenge but I\u2019ll just do what I did before, even though it is a completely different challenge, right?<\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> So mindfulness is, you know, like in this case, is about noticing for ourselves that we are doing \u2013 that we are facing a challenge differently and noticing how I still want to do what I\u2019ve done in the past, how I still, and perhaps not necessarily looking on to the surface but looking for the easiest, quickest, I don\u2019t know, tool that I can find to fix this thing. So, mindfulness is kind of relevant there. Genuine curiosity is going to be relevant in terms of, \u201cWhy is this challenge present now? Why hasn\u2019t it been present before?\u201d For example, is this the best way of doing things? Are we set up in order to address this challenge not just now but in the future? What kind of challenges like this are coming down the road that we are not even thinking about? Flexibility of mind to start combining ideas to put together a revolutionary idea. Enterprise thinking to make sure that the revolutionary idea is in service of the entire business. Creating leaders to make sure that there is a leadership that will grow in people as we implement this. Resilience to make sure we can stick with it, because you know, I think sometimes when we come across a unique challenge, we’re slightly awed <\/span><\/span>b<\/span>y it, and most likely thinking \u201cI don\u2019t know if we can go and become this.\u201d So, there\u2019s two aspects to this unique business challenge, because that\u2019s one, right? So, let\u2019s say a business calls us up and they\u2019re like, \u201cWe have a unique business challenge. Come help with it.\u201d Right? So, that\u2019s rare, actually, that hardly ever happens, to be honest. But the other way of thinking about this is, you know, sometimes we can spend a lot of time and money and energy and effort on a challenge, before we realize, \u201cDo you know what? This is different than anything that we\u2019ve ever faced.\u201d And it would be cool if we could avoid that, right? So, people are spending like lots of money and time and then realize, \u201cHoly smokes. Like the thing that we normally do is not really going to work.\u201d So, actually, what we do much more often with unique business challenges, or with unique business challenge consulting, is we help teams or businesses look at every challenge that is coming at them as if it was a unique challenge. <\/em><\/p>\n KS:<\/strong> Right.<\/em><\/p>\n JB:<\/strong> So, rather than kind of \u2013 we have this kind of nature of thinking of, \u201cOkay, here\u2019s a problem. This is the solution we\u2019ve always used, we\u2019ll do it again.\u201d We\u2019re helping teams to get to this place where they look at challenges with a sense of genuine curiosity, to go, \u201cOkay, what can we do with this one now? What can we do differently here?\u201d And that\u2019s actually more of the work that we do with unique business challenges. Sometimes it\u2019s more of a crisis when someone calls us that says, \u201cThere\u2019s a problem, could you come help?\u201d <\/em><\/p>\n KS:<\/strong> Yes.<\/em><\/p>\n JB:<\/strong> Not that common but that does happen, but more often than not, people are thinking, \u201cHow do we create an innovative place to work? How do we create a place where it\u2019s possible for us to have challenges that come our way which aren\u2019t strange or unique to our business but can we be curious and can we be innovative and creative about the way that we handle these challenges?\u201d<\/em><\/p>\n KS:<\/strong> And so, what types of groups are you usually working with?<\/em><\/p>\n JB:<\/strong> So, this one actually could be like a big, you know, like a broad range. We\u2019ve done work for businesses where we have started at the top. So, to create an innovative, creative mindset there, and then we\u2019ve cascaded that down to middle managers, and then helped them cascade that down to their frontlines.<\/em><\/p>\n KS:<\/strong> That\u2019s very cool.<\/em><\/p>\n JB:<\/strong> Yeah, I know. Because really, we call this unique business challenges, you could just as easily call this creating a culture of innovation. And if that\u2019s what you want to do then working with the entire business right? From the very top, all the way down, helps people take risks, ask really interesting questions, think about different ways of doing things, push the boundaries of what is possible in that business so that people start to think about, not just their roles differently, but what the business is capable of doing differently. So, it\u2019s quite a rewarding one and it is really about helping businesses completely push the boundaries of what is possible for them.<\/em><\/p>\n KS:<\/strong> And so, can you tell me about the type of results when you\u2019re working with a whole company like that? What do you usually see happen?<\/em><\/p>\n JB:<\/strong> I could give you an example because we have just done one of these recently. I won\u2019t mention the business\u2026<\/em><\/p>\n KS:<\/strong> Yeah, no. We\u2019ll keep them out of it. <\/em><\/p>\n JB:<\/strong> Yeah, we\u2019ll keep them out of it. There was a business that we worked with where they weren\u2019t facing unique business challenges in like the way that I described it, but they did want to start to think about every opportunity that came to them as unique. And they were a global business. We were working with a country unit. And this business, the global part of it had taken a pulse to see where the company globally was in terms of its creativity. And the country unit that we were working with was among the lowest on that scale. So, the business itself was actually pretty creative, but when you started to go down in to country units, there was a problem with this one country unit that we were working with. So, they called us in and they said, \u201cCan you help?\u201d And they really like this idea of the unique business because, like, it\u2019s actually \u2013 the thing that they like about it is, \u201cCan we treat everything like it\u2019s unique?\u201d So, they liked it. They were going for this, \u201cWe want our people in our business to be fired up about the possibilities of anything that crosses their desk.\u201d So, that\u2019s what we did. So, we started \u2013 we worked with the senior team first of all, and we did a whole bunch of work there around growing mindsets that were curious, that were flexible, that were adaptable. And we worked with the senior team first of all and then we worked with the middle managers, then we worked with the senior managers, and then we worked with the senior managers to cascade it down. So, this business, after I think a year and a half that we were working with them before \u2013 after that time, they went from being the lowest rank for creativity and innovation, to being third ranked.<\/em><\/p>\n KS:<\/strong> And out of how many?<\/em><\/p>\n JB:<\/strong> Out of\u2026it\u2019s a big business. I don\u2019t know how many country units they have, but I would suggest probably something like 30 or 40?<\/em><\/p>\n KS:<\/strong> Yeah, more than three.<\/em><\/p>\n JB:<\/strong> More than three.<\/em><\/p>\n KS:<\/strong> Yes.<\/em><\/p>\n JB:<\/strong> Exactly.<\/em><\/p>\n KS:<\/strong> That\u2019s great.<\/em><\/p>\n JB:<\/strong> Even for a three, it\u2019s just three\u2026<\/em><\/p>\n KS:<\/strong> Just to clarify, they did make a jump.<\/em><\/p>\n JB:<\/strong> Yeah, they did like a jump. So, yeah, it\u2019s probably like 30-oddish country units.<\/em><\/p>\n KS:<\/strong> That\u2019s amazing!<\/em><\/p>\n JB:<\/strong> I know.<\/em><\/p>\n KS:<\/strong> That\u2019s a pretty incredible result.<\/em><\/p>\n JB:<\/strong> And you know, more than that \u2013 so, that\u2019s cool all by itself. But what\u2019s also cool is that they, there\u2019s just a different vibe in the place. You know, so like you walk in and people are a bit more challenging with each other, they are a bit more \u2013 there\u2019s a lightness to the place, I think, is the best way to say that. There was this lightness that wasn\u2019t there before. There is an almost, dare I say, a fearlessness about willing to go, \u201cHey, what about this idea?\u201d And it is true that when I first arrived at that business and when we first started to speak to them and I would just go around randomly and talk to people. Because the business is actually really cool and they are very happy. Like I normally, when we do our consulting, more often, we normally call a certain number of people and get like a pulse on how the business is operating. And these guys said, \u201cWell, like, you could do that or you can come and spend the day and you can walk around and chat to everybody.\u201d So, it is \u2013 I just randomly walked around and chatted to everybody. And on the first \u2013 when I first arrived there, there was a certain guardedness. There was a certain sense of, you know we put ideas forward and they never ever go anywhere. And it was like a certain, it\u2019s too strong to say malaise, but there was a certain resignation to the place, and then when you go back two years later, not so much.<\/em><\/p>\n KS:<\/strong> What\u2019s interesting is \u2013 because you\u2019re tackling unique challenges and in itself, the solution seems to be quite unique among the four that you have. It\u2019s really interesting.<\/em><\/p>\n JB:<\/strong> Yeah. It is.<\/em><\/p>\n KS:<\/strong> When you talk about it, it\u2019s a little different from the other ones.<\/em><\/p>\n JB:<\/strong> It is different. And I think that\u2019s the point of, like, I suppose the reason we call it unique business challenges. This is kind of off route now, because I think we don\u2019t have a better word for it, but it really is. We\u2019re going to kind of work with a business. I mean, like, we always work with a business based on where they\u2019re at, and we design something specifically for them, but there\u2019s something about unique business challenges that seems like it\u2019s a much bigger area to work within. And businesses tend to, who are working with us on this, they tend to be, \u201cYeah, man. Let\u2019s do something different.\u201d So, it is kind of fun for us and enjoyable for us, and it does create something real and tangible within a business.<\/em><\/p>\n KS:<\/strong> Yeah, well I think that\u2019s a great place to stop. Well, thank you so much for joining me again today.<\/em><\/p>\n JB:<\/strong> No worries, thank you very much.<\/em><\/p>\n KS:<\/strong> Wonderful to have you back.<\/em><\/p>\n JB:<\/strong> Thank you.<\/em><\/p>\n KS:<\/strong> That\u2019s it for this episode of Outback Talks. Thanks again to Joe for joining me on today\u2019s show and thank you for listening. Outback Team Building & Training helps organizations across North America build relationships through memorable team building, training, and consulting experiences. And our team has been recommended by over 14,000 corporate groups in the United States and Canada. To learn more about Joe and his coaching and consulting solutions, visit the Coaching & Consulting section of our website at outbackteambuilding.com or get in touch with one of our Employee Engagement Consultants, and don\u2019t forget to subscribe to our podcast on Spotify, iTunes, Google Play, Stitcher, or wherever you may listen to your podcasts. Until next time, this is Outback Talks: The Employee Engagement Podcast.<\/em><\/p>","protected":false},"excerpt":{"rendered":" On this episode of Outback Talks, we spoke to Joe Britto about his custom business solution, Unique Challenges Consulting. Listen in to learn more about this one-of-a-kind management consultation.<\/p>\n","protected":false},"author":1,"featured_media":20638,"template":"","meta":{"_acf_changed":false},"categories":[27,22,28],"class_list":["post-18283","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-employee-engagement","category-leadership-training","category-podcasts"],"acf":[],"yoast_head":"\n\n
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The 6 Attributes and Unique Challenges Consulting<\/h4>\n\n\n\n
1. Mindfulness<\/h5>\n\n\n
<\/p>\n\n\n2. Genuine Curiosity<\/h5>\n\n\n
<\/p>\n\n\n3. Flexibility of Mind<\/h5>\n\n\n
<\/p>\n\n\n4. Resilience<\/h5>\n\n\n
5. Creating Leaders<\/h5>\n\n\n
6. Enterprise Thinking<\/h5>\n\n\n
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Unique Challenges Consulting<\/h4>\n\nWhat Is Unique Challenges Consulting?<\/h5>\n\n\n
Who Is Unique Challenges Consulting For?<\/h5>\n\n\n
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How Unique Challenges Consulting Is Different<\/h4>\n\n\n
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Learn More About Custom Business Solutions for Your Team<\/h4>\n\n\n
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Transcript:<\/h5>\n\n